Home | Why Mr Bob’s | Dodge | Ford | GM | Mag-Hytec | Exhaust Manifolds | Air Intakes
Which credit cards do you accept? -------------------------------------------------------------------------------- Shopping FAQs Which credit cards do you accept? Visa, MasterCard, American Express, Discover, and bank debit cards which bear the Visa or MasterCard logo. Back to Top Yes. You can cancel your order as long as the item has not been received by the vendor or shipped. If the order has already been sent to the vendor, we will attempt to cancel the order, but cannot guarantee that the cancellation will be successful. If you do receive an order that was canceled, accept delivery of the item and contact us for return shipping instructions. Back to Top I canceled my order but I haven't received a credit yet. How long does it take for a credit to process? We submit all requests for credit within 24 hours of receipt. It may take 5-10 business days for your bank or Credit Card Company to process the credit to your account. You should see credits on your next bank or credit card statement depending your billing cycle. Back to Top Can I return an item that is damaged, defective, or if I decide not to keep it? If, within 30 days for receiving your merchandise, you are not completely satisfied with your purchase, we will replace the item or provide you with a full credit less shipping charges. Merchandise can not be returned without authorization. Please contact us for a return authorization code before shipping any merchandise to us for replacement or credit. Merchandise returned without authorization will be refused. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the any credit applied to the return. Back to Top What happens if the item I ordered is not available? We and our vendors ship products before the estimated delivery in the vast majority of cases. However, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you by phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation: Offer an ALTERNATE selection of equal or greater value, if available. Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top Why was I charged sales tax on my purchase? Sales tax is applied to orders shipped within California and where required by law. Back to Top Shipping FAQs How long will it take to receive my order? Orders are normally processed and shipped within 24 hours. Delivery time will vary based on which UPS delivery service you select and your location. Standard shipping time for UPS Ground service is 5-10 business days. Back to Top Can I have an order shipped to my P.O. Box? We can not deliver to P.O. boxes. We ship direct via UPS, and a physical address is required to ensure proper delivery. Please call for delivery to A.P.O., F.P.O. and foreign addresses. Back to Top Can I ship my order to an address other than my billing address? Yes. We can ship your order to any physical address where UPS provides service. We can not ship to Post Office Boxes. Back to Top How are shipping charges calculated? Shipping charges will vary according to the product type, weight, and destination. Most products are shipped via UPS. We ship direct. Back to Top If you have any additional questions, please contact us. |
© Copyright 2008 Mr. Bob's Distributing. All Rights Reserved. | Privacy Policy 
